The roar of the crowd
Rising thunderous and bold
A nation’s pride, GOOOAAAAAL!!!!!

Congratulations to Back Deck blog reader Doug Shipley on his creative entry. For his efforts, Doug will receive a USA Soccer jersey to proudly wear as a reminder of his victory.

Thank you to all who submitted entries in the CMD World Cup Haiku Contest and voted on the five finalists. We had a lot of fun and look forward to 2014.

It’s the retweet that says you like what someone else has said. The personal reaction to a post that signals you’re listening. The random DM to a stranger to respond to a question or share a piece of information you think might be helpful. And when something bad happens, owning up to it and apologizing. Simple stuff, which unfortunately can also be pretty easy to overlook.

A recent example is one of our clients who had a not so great experience with a reporter. After stewing about what went wrong and owning up to how it could have gone better, they wondered whether it was worth reaching out to the reporter personally, to help clear the air. Even though it was a few days later, that’s exactly what they did. Yes, especially with the time that had gone by, it would have been easier to ignore it, move on, and take the chance that maybe the reporter would forget about it. But in the end, respect and courtesy won out, to the benefit of a stronger long-term relationship.

So many brands make major investments, coming up with massive cause-related campaigns. Certainly, those efforts are incredibly powerful, as well. But they don’t take the place of ongoing common courtesy and respect. After all, at the end of the day, isn’t that how we all want to be treated?

What favorite random acts of kindness have you seen, or experienced yourself, recently?

Last week was the Social Media Club of Portland’s annual awards event and CMD took home the big prize for the “People Like Me” category that recognizes social media programs that help build brand awareness and user engagement.

The campaign that caught the eye of the judges was a social media effort to garner the attention of gamers for Intel’s presence at PAX East, one of the industry’s biggest shows, attracting more than 50,000 gamers. The goal was to dominate the show, generate maximum buzz and create/convert fans among an audience that is cynical when it comes to traditional marketing efforts.

So how do you set your social media programs apart from the rest? Consider incorporating these elements that we used for the PAX East promotion:

• Face2Face – You may have thousands of fans and followers online but don’t exclude the ones you meet in person! Amplify your social media conversation by integrating offline activities like events, activities and special guest introductions.
• Build momentum – Consider creating multiple mini-promotions within a larger program. Multiple activities provide different touch points for different portions of your audience, while also building excitement and relationships along the way.
• Be competitive – Think about ways that you can tap into your audience’s good natured competitive spirit to motivate a call to action that’s fun and engaging.

Check out our “red carpet” interview to get the full scoop from the awards event!

Since joining CMD I’ve had the opportunity to listen to, engage with and get to know people from around the globe. But even after the many @replies or wall posts that I exchange with someone, I’m still left with the inherent desire to know the person behind the other computer – and I’m not the only one.

Recently, I was at a convention with a client, and countless attendees approached our booth wanting to meet me – the person behind the social media accounts. Enter smile and a handshake. Those face-to-face interactions with our audience lifted the veil of digital anonymity (though it’s much less in social media than in other spaces) and transitioned their once online-centric connections with the brand to real relationships with a real person. As a result, the users I met in person are now creating and sharing amazing content on behalf of the brand, inviting friends to join in the conversation, and much more.

We recommend that our clients not forget the personal aspect of social media, and remind them that social interaction doesn’t always have to be through digital means. So how can your brand begin to bridge the gap between the online and offline worlds? Here are a few tips:

• Start small by personalizing your social media properties with a picture or name of the person who is operating the account. While this is still a far cry from a face-to-face interaction, it puts a person behind your communications rather than a faceless logo or image.
• Host a TweetUp at an event where your audience will already be present. This makes it easy for them  to make it to the meet-up, and alleviates your concerns about securing a venue and creating an entire experience for your attendees.
• Invite your audience to tour a new facility, try a new product or sit down to chat with your CEO. Providing your social media connections with unique experiences not only deepens your relationships, but is a key first step in creating brand evangelists.

Connect with Ben any time for a handshake and coffee.

Many experts say that a blog first and foremost needs to look good and function as a platform for other online assets. Others say the content must be front and center and interesting enough to engage readers to comment. My view is that design and content must work hand in hand for a successful blog because they both represent your brand.

At CMD, we’re constantly monitoring our blog, Back Deck, for the right balance of style and content. For us, the words we write each week are the top priority, as our goal is to explore marketing trends with you. At every turn we ask if we could do better. Same goes for the design, where our graphic experts recommend keeping the look fresh and adding functionality whenever possible.

That’s why this week we are unveiling a redesigned CMD blog with a new look and feel.  The previous design was around for about a year and we all felt it was time to take it up a notch. I encourage you to take a look at your own blog, and constantly ask yourself the questions we asked during our redesign: “Can we do better?”; “Are our words resonating with the audience?” and “Is it time for a change?”.

When it comes to a blog, what do you think about design versus content? We welcome your thoughts.

But can it really be done in today’s online culture?

To find out, I recently had the opportunity to sit down with Pat Carew, CMD’s social media video expert and a member of the agency’s film and video department, and ask some questions about what viral video means and how achievable it is as part of a larger campaign. The big question, however, was can you plan a viral video?

“By definition, something viral happens on its own,” said Carew. “The bottom line is you just don’t know if your plans will succeed. They are incredibly hard to do. While you can say you want to produce a viral video, ultimately it’s up to the audience to decide if you have succeeded.”

If you do attempt to make a go at producing a viral video to reach your audience on YouTube or Facebook, Carew suggests a few tips to include in your strategic planning:

Go with humor: Most popular videos contain sex, violence or humor. Since brands tend to stay away from the first two, humor is left as the most-used theme. But, according to Carew, humor is the most difficult to pull off. The most popular videos on YouTube, like this one, simply make people laugh. Be sure to work with professionals on this task to represent your brand well and be tasteful.

Ditch the call to action: A viral video must have a cool factor; it should not be an advertisement. That means no call to action, such as a phone number or email address. This can be the most difficult thing for marketers to pull away from, since it’s a traditional part of video advertising, but remember the goal is entertainment and eyeballs, not direct leads. This Old Spice video is a good example. Notice there’s no call to action. It just entertains while delivering its message in a humorous way.

Monitor for production trends: Stay on top of production trends by researching top videos. Whether they’re stop-frame animation, tilt photography or auto-tuning vocals, there are always interesting production trends that sweep though social media videos that can make them more eye-catching. Don’t worry about the technique being a fad, either. Your goal is to get as many positive impressions as fast as you can. As you can see from this search, auto-tuning is particularly popular right now.

Provide the unexpected: Like the Old Spice commercial, and this video that was produced for Microsoft, the best chance of a video becoming viral is when you provide something unexpected. The viewer doesn’t really know what’s going to happen next in the Old Spice commercial, and although the stunt in the Microsoft video is not real, it provides a “no way” response when viewed. Making the impossible seem real is a big trend now in the most popular online videos.

Be transparent: Above all, be honest in your video distribution. Refrain from posting a video from a personal account or trying to promote it without identifying yourself. This is risky in today’s social media world and can potentially be a big problem.

Finally, remember a video can be successful without being labeled as viral. A video with the right message, like this one produced by CMD, seen by the right people, might be more effective than a wide-reaching clip viewed by the masses.

What are your favorite online videos? Would you label them as viral? Share your thoughts and links with us, and we’ll revisit viral videos in future posts. If you have any questions about video best practices, contact Pat Carew at pcarew@cmdagency.com.

Now with more than 400 million users and 500,000 active applications that users can connect with, it’s obvious that most of us are jumping on Facebook for reasons other than finding out what our best friend from 8th grade did this past weekend.

For many companies, having a simple fan/company page is no longer enough to communicate with its target audience about client information or recent news. Such interactive entertainment applications like Farmville, Birthday Cards, iLike, Top Friends, and Mafia Wars demonstrate that millions of consumers on this social platform are interested in playing games, interacting with their friends, sharing personal interests and forming teams for a great cause—key traits that any marketer can and should easily incorporate into real-life interactive campaigns.

With 70 percent of Facebook users engaging with some of these interactive applications every month, it’s time to find out more about this strategy. Consider the following for effective application implementation:

1. Allow team building to be a factor for success: participants enjoy coming together for a greater cause and making a large difference all together. On Facebook, sharing is very much caring. Example: Best Buy has online “Best Buy Communities” that help answer customer questions and assist in finding the best price possible for products.

2. Make it easy to interact with your company: one-click downloads, photo uploads, donations, and “forward to a friend” buttons will help spread your message quickly. Example: T-Mobile Blackberry has simple “download now” buttons for wallpapers, applications, and tips of the week.

3. Have a variety of communication tools available for use: Captivate people’s attention by offering videos, photos, music, ability to make wall posts, and direct chat. Example: American Red Cross posts live video updates from natural disasters.

4. Make your page visually appealing: Colors, shapes, fonts, and placement of accomplishments on personal profiles will spark the interests of consumers. Example: Target allows fans to flip through an online magazine and mix and match new product lines.

5. Offer a “game mentality”: It always feels good to reach a set goal. Set goals for participants and they will thrive on the instant gratification. Example: Chase Community Giving encourages its Facebook fans to vote for their favorite charity to receive money, then Chase makes the donation on their behalf.

Are you a fan of any interactive applications? If so, are they missing from my list? We want to hear about what you do on Facebook and what makes you choose to participate.

With nearly 90 percent* of adults on the Internet using email, sending electronic messages is one of the easiest ways to reach out to potential customers. To do so effectively, however, you must grab their attention immediately with a strong, active subject line. Otherwise, all of that great information within the body of the email will be wasted. In short, email subject lines must stop readers in their tracks.

Here are a few tips we use at CMD to create attention-getting subject lines:

• Read news headlines and popular Twitter users for inspiration: Ever notice how headline news writers and great tweets have the uncanny ability to grab your attention effortlessly in just a few words and characters? That’s what you should strive for.
• Avoid SPAM language: Terms like “win” “save” and “hi” may send your message straight to the junk folder. For example, instead of saying “Enter to Win a Vacation,” say “CMD Wants to Send You to Hawaii.” For your reference, here’s a list of over 200 SPAM words and phrases to avoid.
• Use power words: Whether it’s a call to action or a report of action, the lively tone of the subject line will move readers to open your email. For example, instead of writing “Google, Facebook Don’t See Eye-to-Eye,” write “Google Fights Back against Facebook.”
• Think numerically: Using numbers, like “Six Tips for Becoming a Better Communicator,” will let potential readers know what to expect from your email. Plus, having a set number implies a set length, which is inviting—especially in the age of information overload.
• Make words count: Odds are if your subject line rambles on, your readers will trail off. No matter the length of your subject line, make each word pull its weight. Remember, if you succeed in convincing the reader to open your message, you have the entire body of the email to fill with details.

What exactly does an effective subject line look like? Here are some examples that grabbed my attention:
• Appealing to curiosity, from the Smart Brief on Social Media: “Dispelling the No. 1 social-media myth”
• Listing the most provocative headlines of the day’s news, from AdAge Global: “U.K. election ad airbrushed; Pepsi is now Pesi in Spanish; 8 Things Foreigners Get Wrong About China”
• Posing an interesting question, from Real Simple: “What Would You Give Up for a Free Hour?”

With these basic tips, you can put together compelling subject lines that get results. Remember, your target audience will never get to the juicy content you’ve created if the subject line doesn’t pique their curiosity. Nor will they see the email if the terms in the subject line send the letter straight to the junk folder.

*From the Pew Internet & American Life Project http://www.pewinternet.org/Static-Pages/Trend-Data/Online-Activites-Total.aspx

In short, the answer is “yes.” They’re not dead, and here’s why: company newsletters have been redefined, and can be leveraged across new platforms to expand their reach and cross-communicate in various channels. That’s a big payoff and great ROI on content that otherwise would have been sequestered in a printed piece. If you plan strategically, today you can get more bang for your buck out of newsletters than you ever could before.

Here are five tips to keep in mind to set your company up for newsletter success:

Content is king. No matter what form a newsletter takes–printed or email–content is still the most important element. Develop stories that help, encourage, and inform the audience with timely information. Expand the content out beyond just you and your company to include industry trends, case studies, and tips that readers can benefit from. The best content is brief enough to engage those with short attention spans and not too self-serving. As the news media shrinks, this approach is an opportunity to tell your story directly to customers.

Plan, plan, plan. Organizing a successful newsletter takes planning. The first step is setting a purpose for your newsletter. Ask yourself what you want to accomplish for all the effort and expense. Next, establish deadline and publish dates to keep everyone on schedule, and evaluate timing to coincide distribution with trade shows, product launches, or other timely opportunities that can support the brand message. This has proven to work for both printed and email newsletters.

Leverage social media. Newsletter content makes great fodder for a company’s social media channels. For example, post newsletter stories on your website and distribute links via a Twitter account to your audience. Or post on Facebook and ask customers to comment. By doing so, you reinforce your message and get more mileage out of your efforts. Social media is also a rich environment for gathering content. For instance, we use one client’s Twitter account to conduct quick survey polls using SurveyBob on industry topics and run the results in the company’s quarterly newsletter.

Appoint an in-house publisher. CMD works on newsletters for several clients and the most successful ones are those that have a single, internal contact who acts as publisher. Our experience shows that bringing too many people into the newsletter process is like inviting too many chefs into the kitchen. Everyone has an opinion and the end result usually isn’t that good. Plus it never goes out on time.

Survey says. Have you asked your customers recently what they want to read about, or do you just think of story ideas that sound interesting? Remove the guesswork and survey your audience about stories, frequency, distribution method, etc. You can’t give them what they want if you don’t know what it is. This step could save you time, money, and improve your odds of positively connecting with customers.