A positive long-term relationship takes care, attention and ongoing checkups Just like any relationship, the best client-agency partnership is a
Archive for the ‘Building Customer Relationships’ Category
2012
Find Your Inner Elf and Make a Child’s Holiday Memorable!
This holiday season, CMD is making things a little brighter for children in need. Founded in 2009, Metro Toy Drive
2012
LinkedIn: To Group or Not to Group? That is the Question
As of today there are 1,384,118 groups on LinkedIn, a number that’s growing by a few thousand a week. One
2011
Marketing to Communities: It Ain’t Easy
I’d like to share an experience I recently had—call it a cautionary tale—and a reminder of how easy it is
2011
Is Your Customer Service Undermining Your Marketing Efforts?
One day last spring I came home from work and saw a little photocopied slip of paper taped to my
2011
New Facebook Pages Mean New Opportunities for Content Strategy and Communication with Fans
The more Facebook changes . . . the more it, well . . . changes. This month Facebook set its
2010
Are You Loved? Understanding and Fostering Customer Relationships
Are you loved? It’s a tough question. Your mom loves you. Your pet. Your best friend. The guy who gives
2010
Where Is Your Community?
Here’s a not-secret confession: I moonlight as a blogger. I’ve been blogging for more than five years now. In fact,
2010
Lesson Learned: Step Up to the Plate
The ending of the Detroit Tigers baseball game last night has turned into a social media phenomenon. Why? Because someone
2010
Random Acts of Courtesy and Kindness
The power a simple, please, thank-you, some positive recognition or small act of courtesy can have never ceases to amaze