The year 2009 will undoubtedly go down as the year that Twitter exploded onto the communications scene. With so much attention and interest, Twitter gave us a new and interesting way to engage in two-way conversations with people, clients and customers, as well as take advantage of a plethora of off-shoot companies built to service the microblogging site. Also, due to Twitter, breaking news that was usually delivered 45 minutes or more after an event is now delivered in a mere 45 seconds.

To help our clients keep up-to-date on Twitter best practices, the CMD Earned Media team has presented numerous Twitter how-to seminars over the past year, guiding and showing how to use the channel strategically and addressing the basics of getting started. (See our earlier blog post on our Twitter 101 session for local Portland media.) We recently held a seminar for our CMD colleagues to offer insight and best practices to those who wanted to learn more and get started. The session was spirited and full of interesting questions, including these five:

Q: I’ve set up a Twitter account, but really, why should I be on it?
A: We all use social media to communicate in various ways. Some people use it to keep in touch with family and friends. For business-savvy users, you can listen to what is being said about your clients, research your competition, find recent news pertaining to an industry and connect with media and people who share common interests. If you’re interested in what others are interested in, then Twitter is for you.

Q: What type of information should I list in my profile?
A: It’s important to note that all information on your Twitter profile is searchable, which means that what you tweet will show up in real-time search results based on keywords that you use. Make it easy for people to find you by listing the company you work for, your current location, occupation and interests. Now that Twitter search results show up on Google and general Web search, it’s more important than ever to ensure that what you’re twittering is relevant and interesting, and not just a space-filler, i.e. “I’m eating lunch.”

Q: How do I develop followers or find people to follow?
A: There are many ways to develop followers. For example: using Twitter’s search bar, doing a Google search, or using one of our favorite free tools, www.twellow.com. Twellow is like the Yellow Pages of Twitter – with over 12.5 million profiles listed, you can harness your following/followers by looking up your favorite hobby, the industry you work in, location and more.

Q: What if I accidently share something on Twitter that I did not want to?
A: As we like to remind our clients, once you send a tweet, it technically lives forever in the “twittersphere.” Sure, Twitter offers the ability to delete a tweet (when you hover over your update when viewing your home or profile page, you’ll see a trash can at the end of the update), but there is no way to prevent it from ever not turning up in search results. When in doubt, re-read what you’re about to tweet to make sure you’re comfortable with the message.

Q: Can I update multiple social media channels at once?
A: Yes. We are busy people, and managing different social media profiles takes time. If you are interested in integrating both your Facebook and Twitter profiles simultaneously, visit: http://www.ping.fm/ (another favorite tool of ours). Also, LinkedIn has recently been enabled for Twitter updates, so your tweets can appear in your network updates section.

Questions? Tweet us @CMDPortland. We’re here to help.